Student Services

As part of our ongoing commitment to provide advice and support services, we provide to all our clients/students the following services upon request:

• client selection, enrolment and induction/orientation procedures.
• course information including content and vocational outcomes.
• fees and charges, including refund policy and exemptions (where applicable).
• provision for language, literacy and numeracy assessment
• client support, including any external support the RTO has arranged for clients.
• flexible learning and assessment procedures.
• welfare and guidance services.
• appeals, complaints and grievance procedures.
• disciplinary procedures.
• staff responsibilities for access and equity.
• Recognition Prior Learning (RPL) arrangements.

Further details of any of the above services may be obtained by:
* visiting our website at www.nswsnm.com.au;
* attending a pre-course introduction session;
* reading our student handbook located at our Administration counter; or
* contacting our Registrar for a friendly chat.